Frequently Asked Questions
Returns & Refund Policy
We hope you love your Common Ground Mencare products. If for any reason you don’t, you can return the products for a full refund. We accept returns on orders within 30 days of the order date, when the products are unused, unopened, and in their original packaging. Refunds are issued once the return order has been received and inspected. You will be refunded the amount of your original order within 7-10 business days of inspection.
After 30 days, orders are no longer eligible for return or refund. We do not accept returns of the Core Essentials Trial Kit.
Please Note: Common Ground MenCare does not provide prepaid return shipping labels and is not responsible for returned shipping costs. We do not refund original shipping fees on any order.
How Do I Update My Account Information?
If you would like to update your account information, skip or cancel your subscription, here are the recommended steps. Cancelling a subscription cancels all future scheduled payments of that subscription. A subscription can be skipped or cancelled up until the day before the next scheduled payment in order for you not to be charged.
- Click the My Account link at the top of the Common Ground MenCare page
- Log in, and from there, you can update your billing and shipping information
- You can also see past and pending orders
- If you want to skip or cancel an order, click on Manage Subscription and follow the easy steps in the drop down menus
Terms and Conditions
A complete copy of our Terms and Conditions can be found here.